Found this utility useful when troubleshooting a USB device that would fail on connection. Used it to find there was an error message associated with the current driver and replace the driver with a Windows compatible driver.
It can be downloaded from https://zadig.akeo.ie/. This is a stand alone executable so no installation but need to approve administrative access to run. The project is in Github. The user manual is at https://github.com/pbatard/libwdi/wiki/Zadig and contains a lot of background information as well.
Jerry's blog 